Return & Refund Policy

Last updated: 5 October 2026

We want you to be happy with everything you buy from The Lucknowi. This policy explains when you can return an item and how refunds work. It does not affect your rights under the Consumer Protection Act, 2019.

1. Return window and eligibility

You can ask to return an item within 7 days of delivery. To be eligible, the item must be unused and in its original condition, with all tags, accessories and packaging. Please keep your invoice or order confirmation.

2. Items that cannot be returned

Unless they arrive damaged, defective or not as described, we cannot accept returns of perishable goods, opened personal care or hygiene products, innerwear, made-to-order or personalised products, gift cards, or items marked as final sale on the product page.

3. Damaged, defective or wrong items

If your order arrives damaged, defective or different from what you ordered, contact us within 48 hours of delivery with your order number and photos of the item and packaging. We will replace it or refund you in full, including any shipping charges, at no cost to you. Claims made later are still considered, though we may need more information.

4. How to start a return

1. Contact us through our Contact us page, or reply to your order confirmation, with your order number and the reason for the return.
2. We confirm whether the item is eligible and either arrange a pickup or share the address to send it to.
3. When the item reaches us and passes inspection, we approve the refund or dispatch the exchange.

5. Refunds

We start approved refunds within 5-7 business days of approval. Prepaid orders are refunded to the original payment method; your bank or card issuer may take a few more days to show it. COD orders are refunded by UPI or bank transfer to details you give us. If we cancel your order, or we take payment but cannot fulfil the order, we refund you in full without you having to ask.

6. Exchanges

Exchanges, for example for a different size, follow the same window and process as returns and depend on stock. If the item you want is out of stock, we refund you instead.

7. Grievance redressal

If you have a complaint about an order, a product, this store, or how we handle your personal data, write to the Grievance Officer of The Lucknowi using the contact details on our Contact us page. Please include your order number if the complaint relates to an order. We acknowledge every complaint within 48 hours and resolve it within one month of receiving it, as the Consumer Protection (E-Commerce) Rules, 2020 require. You may also contact the National Consumer Helpline (1915 or consumerhelpline.gov.in) or approach the consumer commission that has jurisdiction.

Note for the owner of The Lucknowi: this page was created automatically as a starting template. Before you rely on it, add your legal entity name, registered address, GSTIN (if you are GST-registered), customer support email and phone number, and the name of your Grievance Officer to your Contact us page, as the Consumer Protection (E-Commerce) Rules, 2020 require. Check every time period and list on this page against how you actually operate, then delete this note. This template is not legal advice.